Privacy Policy

Information We Collect

When you register an account or use our services we gather certain details to provide a secure and personalised experience. This typically includes your full name, date of birth, residential address, email address, telephone number and payment information. To meet our legal and regulatory obligations under UK gambling law, we also collect identification documents such as a passport or driving licence as part of our verification processes.

In addition to information you give us directly, we automatically collect technical data each time you visit our site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site and referral sources. We may also receive information about you from trusted third-party partners, including payment processors and identity verification providers.

How We Use Your Information

We use the personal data we hold for several lawful purposes. Primarily, we process it to create and manage your gaming account, process deposits and withdrawals, provide customer support, and ensure the integrity of our games. We also use the information to prevent and detect fraud, money laundering and other unlawful activity, which is a fundamental requirement for any licensed gambling operator in the United Kingdom.

Where you have given us specific consent, we may send you personalised offers, bonuses and marketing communications that we believe will interest you. You can withdraw this consent at any time. We further analyse usage data to improve our website, develop new features and understand player preferences, always aiming to enhance the overall experience we offer.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who help us deliver our services. These include payment service providers, identity and age verification agencies, gaming platform suppliers, professional advisers and regulatory authorities such as the UK Gambling Commission when required by law.

All third parties are contractually obliged to keep your data secure and to use it only for the purposes we specify. We may also disclose information if we believe it is necessary to protect the rights, property or safety of Glorion Casino, our players or the public, or to comply with a court order or legal obligation.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences and improve your browsing experience. Essential cookies allow you to move around the site and use its features, such as accessing secure areas and placing bets. Without these cookies our services would not function properly.

We also use performance and analytics cookies to help us understand how visitors interact with our site, and marketing cookies to deliver relevant advertisements and measure campaign effectiveness. You can control cookies through your browser settings or our cookie preference centre. Please note that disabling certain cookies may limit your ability to use some features of the website.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include encryption of sensitive information, secure servers, access controls and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. You should therefore use a strong, unique password for your account and never share your login details with others.

Your Rights

Under UK data protection law you have several important rights. You may request access to the personal data we hold about you, ask for inaccurate data to be corrected, or request that we delete data in certain circumstances. You can also object to the processing of your data for direct marketing or for purposes based on legitimate interests, and you have the right to data portability in some cases.

To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, though this may be extended in complex cases. We may need to ask for proof of identity before processing your request.

International Transfers

Some of our service providers are based outside the UK and the European Economic Area. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Because we operate in a regulated industry, certain records must be retained for a minimum period prescribed by law. Once we no longer need your data, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The latest version will always be posted on this page with the date of the most recent revision clearly shown. We encourage you to review the policy periodically so you remain aware of how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our support team via live chat or by emailing our Data Protection Officer at the address listed in our Terms and Conditions. We will make every effort to address your query promptly and transparently.

This policy was last updated on 15 March 2025.